1. General Rules and Legal Responsibilities
Important information that users must read before registering and making purchases on www.kichimedia.com and its affiliated sites and applications is listed below.
- By registering and making purchases on www.kichimedia.com sites and applications, users are deemed to have fully read and accepted these terms. If you do not accept these terms and will not read them, please do not register on our platforms and do not approve any agreements.
- It is recommended to read the User Agreement containing the general rules and legal responsibilities regarding the use of the site before using www.kichimedia.com.
- We advise our users to visit this agreement page every time they log in to the site. If the stated conditions do not suit you, please do not accept this agreement and stop using this website.
- By using the site and filling out the membership form containing your personal information, you are deemed to have accepted the terms written on these pages in advance.
- www.kichimedia.com reserves the right to change, reorganize, or stop the publication of any service, product, condition of use, and information presented on the site without prior notice. Changes take effect at the moment of publication on the site.
2. Terms of Service Use
- Users must ensure that their accounts or posts are not private before placing an order. The responsibility for orders placed for private accounts belongs entirely to the user, and no cancellation/refund will be provided.
- A second order should not be entered for the same link before an order is completed. Otherwise, orders may overlap, and incomplete delivery may occur. In this case, no balance refunds are issued.
- The starting times of the services on the system are estimated and may vary depending on the workload or social media updates.
3. Refund and Cancellation Policy
Cancellation/refund processes for balance loading and order transactions carried out through our platform are subject to the following conditions:
- Any balance, credit, or any payment loaded onto www.kichimedia.com and its applications cannot be refunded in cash by the platform. KichiMedia administrators may only issue refunds at their own discretion in exceptional cases they deem necessary.
- Loaded balances or payments made can strictly only be used for the purchase of digital services within www.kichimedia.com and its applications.
- We cannot know when social media platforms such as Instagram, Twitter, Facebook, TikTok, YouTube, etc., may update. In the event of any drop in any service (followers, likes, views, etc.), no refund will be issued by our company unless the service provider issues a refill.
- Your cancellation or refund requests will strictly not be accepted after orders are entered and processed in the system. If an order is not completed at all or is partially completed due to a provider issue, the system will automatically refund the amount for the canceled or incomplete portion to your account balance.
- If any insult, swearing, or abuse directed at www.kichimedia.com administrators, support team, or employees is detected; the user's account, payments, balances, and credits will be confiscated. In addition, KichiMedia reserves the right to retract delivered followers or likes and permanently close the account to access.
- Accounts of individuals making payments on behalf of someone else using stolen credit cards, unauthorized payment methods, or by committing fraud during the 3D Secure stage will be closed immediately without any reason stated, and a legal process may be initiated.
4. Privacy Policy
As KichiMedia, we attach great importance to the data privacy and security of our users. How your personal data is collected and processed is explained below:
- Data Collection: Basic contact information such as your name, email address, and phone number is requested when you register on the site. Additionally, the links and usernames you provide during your order processes are recorded in our system.
- Data Use: The collected information is used to fulfill your orders quickly and securely, provide customer support, verify payment transactions, and deliver important announcements to you when necessary.
- Sharing with Third Parties: Your personal information (name, email, phone) is strictly never sold or shared with 3rd parties for marketing purposes. However, the social media links/usernames you provide for an order are automatically transmitted to our global API service providers to complete the order.
- Payment Security: Your credit card or crypto payment information is never stored on KichiMedia servers. Payments are processed directly and securely by authorized global payment institutions (PayTR, Cryptomus, Coinbase, etc.) using 256-bit SSL encryption technology.
- Users can request the deletion of their accounts and personal data in the system at any time by opening a support ticket.
5. Cookie Policy
We use Cookies to help you get the most out of our website and to improve your user experience.
- What is a Cookie? Cookies are small text files saved to your computer or mobile device when you visit our website.
- Purpose of Use: Cookies are used on www.kichimedia.com to keep your session open, remember your language and theme preferences, speed up your site navigation, and anonymously analyze page visit statistics.
- Cookie Management: If you prefer not to use cookies, you can delete or block them in your browser settings. However, we would like to remind you that if you completely disable cookies, our site (especially parts like user login and order cart) may not work fully or correctly.
6. Final Provisions
Every customer who has an account on the applications found on www.kichimedia.com is deemed to have fully read and accepted the general rules of use, refund conditions, privacy, and cookie policies above. Otherwise, they cannot claim any rights or file complaints.
www.kichimedia.com reserves the right to change this user agreement and policies without prior notice.
With love and respect,
KichiMedia Team
